CUSTOMER SERVICE TRAINING
"Your training today was easily adaptable to almost every customer service situation or department."
Paul Hauglie, Melling Tool Company, Participant in Excellent Customer Satisfaction Program
Customer Service/Satisfaction
This program is geared to anyone with customers.
The customer is the final purchaser of our goods or services as well as any recipient of the end product of our work, such as, co-workers and our boss.
Participants will enjoy a fast-paced workshop which provides must-have skills for meeting the needs of all our customers.
There will be ample opportunity for viewing successful behaviors and practicing the techniques.
LEARNING OBJECTIVES
Understand the principles of effective Customer
Service
Identify the elements of a service transaction
Understand
effective communication with CARStyles™
Listen effectively to customers
Deal with difficult customer situations
Demonstrate you are trying to meet all the
customer's needs
Consistently keep an enthusiastic and positive
attitude
Use appropriate eye contact, body language, and
tone of voice
Recognize the impact internal customer service has
on external customers
How to say "no" the right way.
Additional topics can include:
Effective Communication and the External Customer
Listening Techniques
CARStyles of Communication Behavior; Making it Work
for You
Handling the Difficult Customer
Backtracking and Clarifying
Letting the Customer Save Face
Improving Internal Customer Satisfaction
Checklist and Critical Contact Points
Saying "No"--Interpersonal Negotiation
How do we know we are doing well? Surveying Techniques and Tips
Developing our Individual Customer Service Action Plan
Satisfied clients include:
Michigan Department of State
Jackson County Health Department
Greater Jackson Chamber of Commerce Membership
Jackson Area Manufacturers Association Membership, and
others
Back to
Consulting and Training Programs
Home Pagerenee@4deltasystems.com
