Conflict Management and Interpersonal Negotiation
To provide training in effective techniques in conflict management, and
To provide skill-building practice using customized role plays based on organizational issues.
Developing Sensitivity for the Feelings of Others
CARStyles™ Communication when People are Upset
Effective Listening Skills
Determining Alternative Strategies
Five typical resolution techniques; Avoiding, Accommodating, Compromising, Competing, and Collaborating
Developing Action Steps; SMART Goal Setting
Developing Contingency Plans
Conflict Management Facilitation and Mediation
Practice; Custom-designed Role Plays with facilitated feedback
Giving Descriptive Feedback based on Observed Behavior
Recognizing Forward Progress and Success
"What to Look For" follow-up tips for Management
This program includes elements of the recommended four approaches to development; personal growth, conceptual understanding, feedback from self and others, and skill building opportunity.
This program contains learning behavior objectives, lecturette of concepts, interactive discussion, role play or small group activity, and individual action planning to facilitate the transfer of training.
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